Shop with confidence! At GraphXOff™, we strive to ensure your satisfaction. If you are not completely happy with your purchase, we accept returns of unopened and unused items within 30 days of the purchase date for a refund.

Key Return Policy Details:

• Shipping Fees: Shipping costs, including both the original shipping fee and return shipping fee, are non-refundable. These charges cover the costs associated with delivering your product to you and returning it to our facility.
• Restocking & Processing Fees:
• A 25% restocking fee applies to all returns.
• A $9.95 processing fee will also be deducted from your refund.

Acceptable Reasons for Return

To initiate a return, please ensure your reason meets the following criteria:

• Product Defect: Returns due to defects must include clear pictures of the issue.

Unacceptable Reasons for Return

We are unable to accept returns for the following reasons:

• Changed your mind.
• Spouse or partner disagrees with your purchase.
• Product does not match expectations or personal preferences.
• Delivery delays or late arrivals.
• No longer owning the vehicle or project the product was purchased for.
• Difficulty in application or installation.

How to Start a Return

To begin the return process:

1. Visit the Contact section of our website and send us a return request.
2. Once approved, we will provide a return shipping label and detailed instructions on how to return your package.
3. Note: Items sent back without prior authorization will not be accepted.

European Union Customers

For orders shipped to the European Union, you are entitled to a 14-day cooling-off period. During this time, you may cancel or return your order for any reason, without providing justification. To qualify:

• Items must remain in their original condition and packaging.
• Proof of purchase (receipt) is required.

Refund Process

1. Upon receiving your return, we will inspect the item(s) and notify you of the refund status.
2. Approved refunds will be processed promptly. Please note:
• Credit card refunds may take up to 10 business days to appear, depending on your card issuer.

If you have additional questions, feel free to contact us anytime.