We proudly ship domestic U.S. orders via USPS, and offer international shipping through USPS or UPS®. Most international customers can choose between UPS® Global Standard or Worldwide Expedited® services.

You may incur import duties or other customs fees depending on your country of residence. Unfortunately, we cannot track these fees and are not responsible if your order is held up in customs.

All in-stock orders are processed and typically ship within 1-2 business days. Once shipped, you will receive an email with tracking information. Please note that it may take some time for the shipping carrier to scan and update tracking details. If your package is lost, stolen, or damaged in transit, contact us and we will assist to the best of our ability.

Domestic (Continental U.S.): Standard shipping typically takes 3-5 business days. Expedited shipping takes 1-3 business days.

International: Orders usually take 1-4 weeks to arrive, depending on the destination and customs processing.

Please note that international delivery times can vary based on destination, customs clearance, and local postal services.

Sometimes there are delays with delivery. The best course of action is to contact the shipping carrier directly with your tracking number. They can provide the most up-to-date information and help resolve the issue.

Please allow extra time during public holidays, busy shopping periods, or peak seasons (e.g., Black Friday/Cyber Monday), as customs and shipping carriers may need additional time to process and deliver orders.

We’re sorry to hear that! While shipping carriers operate independently from our company, here’s what you can do:

• Recently Delivered: If your package is marked as delivered but you haven’t received it, sit tight—sometimes carriers scan items as delivered prematurely. Keep an eye out for it over the next business day. If you still cannot locate your package; you will need to submit a new order.
• Lost in Transit: If tracking hasn’t updated for an unusually long time or wasn’t updated since the label was created, the package may be lost. Contact us, and we’ll assist you in resolving this issue.
• Temporary Addresses: If your shipping address was a temporary location (e.g., campground or hotel), we are not responsible for delivery issues if the recipient is no longer at that address. Please contact the local carrier for more details.

Important: Notify us of any lost packages within 30 days of the ship date. We cannot provide replacement assistance or refunds for reports made after this timeframe.

At GraphXOff™, we take pride in delivering high-quality products with care. Once your order is produced, we securely package it and hand it off to the selected carrier. While rare, shipping issues can happen. Here’s how we handle lost or misplaced packages:

1. Tracking & Confirmation

Once your order ships, you'll receive a tracking number so you can monitor its journey.

If your package appears delayed, check the tracking updates for details.

2. When Is a Package Considered Lost?

A package is typically considered lost if:

• The tracking hasn't been updated for 7 business days.
• The shipping carrier officially declares it lost.
• The package was marked “delivered” but can't be located after a thorough check.

3. What You Should Do

Before reaching out, please:

• Double-check your delivery address.
• Look around your property and ask neighbors.
• Check with your local post office, shipping outlet, or building reception.

If you still can’t find your package, contact us within 15 days of the expected delivery date.

Contact us with:

• Your full name
• Order number
• Description of the issue

4. What We’ll Do

Once we receive your inquiry, we’ll:

• Open an investigation with the shipping carrier.
• Keep you updated during the process.

If the package is confirmed lost, we’ll resend your order at a discounted cost or issue a refund, depending on the circumstances.

Exclusions

We may not be able to offer a refund or replacement if:

• The package was marked as delivered and not reported missing within 15 days.
• The address provided during checkout was incorrect.
• The loss was due to delivery refusal or unclaimed packages.

Occasionally, mail is damaged or lost in transit. While this is beyond our control, we’re here to help! Currently, USPS Express Mail is the only service available for claims with reimbursement coverage. If your item arrives damaged, follow these steps:

1. Contact us via our online Contact form or by phone.
2. Provide any relevant details or photos to help us assist you more efficiently.

Please Note:

• Shipping carriers are responsible for the handling and delivery of your package. While we ensure that items are packaged securely, we cannot prevent mishandling during transit.
• Questions like "Why do you ship with USPS?" or "Why didn’t you use a stronger box?" are common, but it’s important to note that shipping mishaps can occur regardless of the carrier or packaging method.
• Despite challenges, we are committed to customer satisfaction and work to find reasonable solutions when issues arise.

Our Commitment: As a company focused on quality products and service, we strive to assist in every way possible. Contact us, and we’ll do our best to provide a solution that works for you.