We accept Visa, MasterCard, Discover, American Express, and PayPal. For orders placed outside the United States or Canada, we may request a copy of your photo ID for verification purposes.

Once an order has been placed, we are unable to make any changes to it. Any additions to an order will have to be made through a separate order. If you require further assistance please contact us via our online Contact form or by phone.

Yes, you can cancel your order within 24 hours of placement. However, if the order has already shipped, we’re unable to process a cancellation.

To cancel an order, please contact us via our online Contact form or by phone, and provide the order number and date of the order.

If you can’t find the answer to your question, please don’t hesitate to contact us through the Contact section on our website. We respond to inquiries during our weekday business hours, Monday through Friday, from 10 AM to 3 PM CST (U.S.). You can also call us directly at the number listed on the Contact page. Our phone lines are open weekdays from 8:30 AM to 5 PM CST (U.S.). Please note that we are closed on U.S. holidays and may not be available during those times.

Our facility is located in Northeast Wisconsin, specifically in Neenah, about 40 miles south of Green Bay and 100 miles north of Milwaukee.

Only approved returns may qualify for a refund. Once we receive your approved return, we will notify you of the refund status. Refund processing will begin after the returned item(s) are received.

For canceled orders, refunds will be issued to the original form of payment. Credit card refunds may take up to 10 business days to appear, depending on your bank’s processing times. Processing times can vary by credit card issuer.